Cancellation & refund policy

Each listing on THE BOOTH [SUKKAH] uses one of the cancellation policies below. The policy for your stay is shown on the listing page and at checkout, and it applies when you cancel a confirmed booking yourself. Times are measured against the property’s check-in date.

Policies

Flexible

Full refund if you cancel at least 24 hours before check-in. No refund after that.

Moderate

Full refund if you cancel at least 5 days before check-in; 50% refund if you cancel at least 24 hours before. No refund after that.

Strict

50% refund if you cancel at least 14 days before check-in. No refund after that.

Non-refundable

No refund if you cancel.

Refund percentages apply to the amount you have paid for the booking at the time you cancel.

Cancellations by THE BOOTH

If we cancel your booking (for example, because the unit becomes unavailable), you receive a full refund of the amount paid, regardless of the listing’s policy.

Deposits and unpaid balances

Some bookings let you pay a deposit now and the balance later. If the balance is still unpaid after its due date (including any grace period shown on your booking) and the booking is set to cancel for non-payment, the booking may be cancelled and the deposit you paid is kept rather than refunded.

How refunds are paid

Refunds go back to the original payment method: card payments are refunded to the same card through Stripe, and Mobile Money payments are refunded to the same wallet through Paystack. Card refunds typically appear within 5-10 business days after we issue them, depending on your bank. Mobile Money refund timing varies by provider. These timings are typical, not guaranteed.

Unpaid holds expire automatically after 30 minutes and are never charged.

How to cancel

Sign in and open your booking from your dashboard. The cancel screen shows the refund you will receive before you confirm. See also our terms of stay.

Questions: support@bookthebooth.app.